FAQ

FAQ

Here at HAED we strive to make the stitching journey as fun, yet easy, as possible so we have compiled a list of the most frequently asked questions.

Before we start BACK UP, BACK UP, BACK UP!!!! This cannot be expressed enough and please back up your charts to more than one device or service. We cannot replace charts without a $3.00 fee to cover royalties and we cannot replace any retired charts at all.

First up, a gentle reminder. HAED has something for everyone and while our designs may seem daunting to the uninitiated all our designs are just one X at a time, we promise, but if that’s still a little bit too terrifying we also have mini’s, smaller designs such as Quick Stitches and even some Beginners charts to get that needle started. For us it is about the journey and having fun, one little X at a time.

Special Services HAED offers many services to enhance the adventure including requesting Mini’s, Quick Stitches, Supersize and others. These can all be found under the Special Service section of the website and to purchase simply add the service to your cart making sure to state the name of the chart you want this service to apply to. To purchase a SS with MC for the same chart you will need to purchase both the MC and the SS service. Please DO NOT purchase the chart now as a new chart needs to be created for either service and this takes time. Once completed the chart will either be sent to you or placed on the site for purchase. This includes Color Charts, if you want a Black and White Version in addition to Color you will need to purchase both formats.

Loyalty Program HAED offers a Loyalty Program which is where you spend 200.00 or more in a Calendar year and you can receive a free chart of your choice. Just email michele@heavenandearthdesigns.com with your order numbers (must be within one Calendar year) and your chart choice. ONE chart for spending 200.00 USD or more, NOT for every 200.00 spent. The program runs from January 1 through January 31st of each year for the prior year.

Lay Away (Layby) Program HAED offers a Lay Away Program and you just put your chart choices in your cart and then click the choice of Lay Away, you will then be prompted to choose your length of time to pay it off. You must remit a 10% down payment within 24 hours to michele@heavenandearthdesigns.com via Pay Pal. All orders without a down payment will be cancelled within 24 hours.

Returns/Lost Packages In the event that your mailed package is lost we will replace it, we do not accept returns of any kind due to the nature of our product. Please make sure you keep your address up to date on the site, if we ship to an old address that has not been updated we will need to charge you for the reship cost.

Sending a RAK You may purchase a design for a friend or random recipient. To do this simply purchase the chart as per normal and once complete there will two buttons, download or transfer. Hit transfer, enter your recipient’s email address and send it on its merry way. Then sit back and wait for the smiles.

Birthday Club You may purchase a Birthday Club and this entitles you to any single chart on the site for $10.00, a small way to celebrate your Birthday,this can be found in the Special Services section of the site.

Mini's

Mini's are full sized artwork that are charted smaller in size. With the reduction of size please keep in mind that there is a loss of detail by sometime as much as 30%. The more detail the original artwork has the more detail will lost in conversion to a Mini. Mini's will also have alot of confetti in them as well.

Acronyms (Meanings of abbreviations)

QS - Quick Stitch - A section of the original artwork
SAS - Select a Size - Great option if you are looking for a certain size piece such as for a box top or a certain frame.
RAS - Request a Size (these are custom sized charts)
SK - Storykeep - Long narrow designs
SS - Supersize - VERY large designs with the maximum amount of detail
CE - Color Expansion - Using from 90 to 250 colors
MC - Max Colors - The maximum amount of colors available which is 250
BAP – Big Ass Project
WIP – Work in Progress
UFO – nickname given to an abandoned piece
RAK – Random act of Kindness
SAL – Stitch a Long
Frog – Having to rip out stitches.

Some chart titles are very popular. If multiple artworks are sharing a title, the artist's initials are added. For example, Queen of Hearts is available from Linda Ravenscroft as LR Queen of Hearts, and Hannah Lynn as Queen of Hearts HLD etc.

Common acronyms used in cross stitching
SAL (Stitch a Long)
Frog (having to take out stitches)
WIP ( Work in Progress)
UFO (Unfinished Project)
BAP (Big Ass Project)
RAK (Random Act of Kindness)

What to do if my chart won't download or shows as expired?

Please send an email to michele@heavenandearthdesigns.com and we will get it rectified asap.

Chart Instructions:

A chart is made up of several numbered pages set out in a row starting from the top left hand corner:

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

Although each chart is marked with arrows that indicate the center, we believe it’s easier to begin from the top left corner of page 1 and follow the chart page by page to the bottom right corner of the last page.

Fabrics and Floss info

Please feel free to experiment with count and type of fabric to find the one you are most comfortable with. We always suggest doing a test piece before starting. When using a difference fabric count make sure to check your measurements as the size of fabric needed will change with each count, same goes for the floss quantities. Here is a resource for floss quantities: http://www.ursasoftware.com/Howto/estimate/estimate.html

At the top of the thread list you will find our recommendation for the fabric color. We recommend purchasing a piece of fabric that equates to the design size plus 3 inches [75mm] on each side to allow for framing and matting.

Because of the large number of stitches, we have found it to be easier if you stitch one 10X10 grid at a time and then continue on to the next 10 x 10 grid. To avoid lines we recommend that you work on a diagonal and drift a few stitches into the next 10 x 10.

Stitch each page until it is completed and then move on to the next. On each page there is a number at the top left that indicates the page number. On each corner is a number in parenthesis that indicates the connecting page, unless there is not one.

Our designs use no back stitching and are all whole stitches.

A word about stitching styles and our floss usage chart. The floss usage is designed for 25ct fabric using two strands (some use just one strand and you will want to cut the usage amount in half), if you are using a different fabric be sure to calculate your floss amounts as it will change. For smaller count fabrics a lot of folks stitch our designs using the Tent method or Half Cross which is a / rather than a X and this will save you a significant amount of time stitching. If using Tent you will want to play with the number of strands in order to get the best coverage for your chosen count of fabric. You will also see that we use partial calculations for the skein amounts,, such as 1.20 this would be slightly over a full skein etc.

DMC has changed some colors and if you find a color has been replaced by one already in your chart you may replace the discontinued color with the one replaced, DMC has also had some name changes and DMC 1 is WHITE or BLANC.

Parking - Parking is a method that some folks use and here is a great video on how to Park your threads: https://www.youtube.com/watch?v=Zdp4-traCo4

Substitutes - Some of our designs call for Kreinik 032, some like it and some don't. You may substitute either Petite Treasure Braid or DMC Light Effects or simply B5200 if you don't want any sparkle. A little tip for Kreinik, use short lengths to prevent fraying and certainly use Thread Heaven to keep it under control. Don't get panicky if you are using it for the first and it is frustrating, it is a matter of getting use to working with this type of thread. Patience and slow pulls for your stitches are key.

Copyright

Under International Copyright Laws, you may copy the chart for your own use and we recommend that you use a copy as your working document. You may also wish to enlarge the pages to make the symbols easier to read.

Copyright is a very serious issue and you may not transfer, print or sell any PDF. You may sell your original hard copy if you like (you may make one working copy but that cannot be sold) but only the version that is purchased through us, you may not print a PDF and sell. You may sell your finished piece at your discretion but you may not sell multiple finishes of the same design, this requires licensing as it then becomes a business.

Stitching Tools

Frames- We recommend Hearthside Craftworks, they have several options and their Mark2 floor frame is beyond awesome!

Thread Heaven is a great product and very helpful in keeping your floss conditioned and helps the stitches to lay flat.

Countess - Our Countess is a stitch marking tool that allows you to only count your stitches once. Place the first pin at the start of the row, count over and place the second pin at the end. You are then free to leave your work without the significant other's dreaded phrase of "Let me finish this row", great for potty breaks too!

Threader - Our threaders are amazing and handmade by us, they are invaluable for threading your needle if you have eyesight problems. There is a video on the site on how to use it under Videos.

Tucker - A great tool in order catch your short ends on the back of your work, there is also a video on its use under Videos.